Again, Sergeantís is very sorry to hear about what your dogs have experienced. We definitely want to hear from anyone who believes their pet has had an adverse reaction to any of our flea and tick control products. If you havenít yet contacted our 24-hour consumer hotline at 800-224-7387, we strongly encourage you to do so for a couple of very important reasons:
- We want to make sure that your dog is in good health. Naturally reading these posts are more than bothersome to us.
- Sergeantís needs to gather information from you and your vet in order to start an investigation. Sergeantís has a procedure in place where a complaint of a possible adverse reaction is given to a committee of independent veterinarians to review and investigate what may have caused the reaction or problem.
Itís important to remember that all flea and tick control product are pesticides and in order for these products to be as safe and effective as possible, they must be used as directed. Itís also important to understand that, just like human health care products, nothing can be 100% allergy-free, so some dogs will have a reaction. Most reactions are temporary, such as skin irritation, but some can be very serious.
Sergeantís wants to help pet owners make safe choices, which is why we expanded our ďLook at the LabelĒ educational campaign and website www.lookatthel abel.com
to educate consumers on proper application and use of flea and tick control products. Each case in this forum Ė and other forums - is different, which is why we think you will find the information on www.lookatthel abel.com
helpful in answering many of the questions you may have at this point in time. Sergeantís President, Bob Scharf, wants pet owners to know this tool is available and encourages everyone to visit the website or call Sergeantís hotline to answer any questions or concerns you may have - whether it is pre, post or after application. You can view a special message here: http://www.youtube.com/watch?v=pbONNAshrWo
Again, we are very sorry about the experiences we are reading here and want nothing but your pets to be healthy and happy! Visit www.lookatthel abel.com
for useful tips. Please let us know if you have any questions at all, as we would be more than happy to assist you further.